PRIVACY POLICY

INTRODUCTION

Lava Salt Consulting (“Lava Salt”, “we”, “us” or “our”) operates the Lava Salt website at www.lavasaltconsulting.com(“Website”).

We respect your privacy and are committed to protecting the personal information you provide to us when you visit our Website, purchase our products, contact us or otherwise interact with Lava Salt.

This Privacy Policy explains what information we collect, how we use it and how we protect it.

TERMS OF USE

This privacy policy must be read in conjunction with our terms and conditions.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

INFORMATION WE COLLECT

We may collect personal information that you provide to us when you:

  • visit or use our Website;
  • create an account, where available;
  • place an order;
  • subscribe to our mailing list;
  • contact us with an enquiry or request;
  • participate in a promotion or competition; or
  • otherwise communicate with us.

The information we may collect includes:

  • your name;
  • email address;
  • telephone number;
  • billing and delivery address;
  • order and purchase information;
  • payment-related information processed through our payment providers; and
  • any other information you voluntarily provide to us.

We only collect information that is reasonably necessary for us to operate our business, process your orders and provide our services.

INFORMATION COLLECTED AUTOMATICALLY

When you visit our Website, certain information may be collected automatically.

This may include:

  • your IP address;
  • browser type and operating system;
  • device information;
  • date and time of your visit;
  • pages viewed and interactions with our Website;
  • referring websites or search terms; and
  • general Website usage information.

We use this information primarily to understand how our Website is used, improve its performance and functionality, maintain security and enhance your shopping experience.

Where possible, this information is used in an aggregated or de-identified form.

COOKIES

Our Website may use cookies and similar technologies.

Cookies are small data files stored on your device when you visit a website. They help our Website function correctly and may allow us to remember certain preferences, understand how visitors use our Website and improve your online experience.

Cookies may also be used to help us understand the effectiveness of our marketing and advertising and to analyse Website usage.

You can adjust your browser settings to refuse or restrict cookies. However, doing so may affect the functionality of certain parts of our Website.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • process and fulfil your orders;
  • arrange delivery of your purchases;
  • send order confirmations, dispatch notifications and other transactional communications;
  • respond to enquiries and provide customer support;
  • manage your account, where applicable;
  • process payments through our payment providers;
  • improve our Website, products and customer experience;
  • understand customer preferences and Website usage;
  • maintain the security and integrity of our Website and business;
  • comply with our legal and regulatory obligations; and
  • send marketing and promotional communications where you have consented to receive them or where otherwise permitted by law.

We will not use your personal information for unrelated purposes without your consent unless we are otherwise permitted or required to do so by law.

MARKETING COMMUNICATIONS

From time to time, we may send you information about Lava Salt products, new releases, special offers, events and other promotions.

You can unsubscribe from marketing communications at any time by:

  • clicking the Unsubscribe link included in our marketing emails; or
  • contacting us directly at [email protected].

Unsubscribing from marketing communications will not affect essential communications relating to your orders or transactions.

SHARING YOUR INFORMATION

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate our business. These providers may assist us with services such as:

  • payment processing;
  • website hosting and technology;
  • order fulfilment and delivery;
  • email and marketing communications;
  • website analytics; and
  • customer support.

These providers will only receive information reasonably necessary to perform the services they provide to us.

Payment Providers

Lava Salt accepts major credit and debit cards, as well as PayPal, for online purchases.

Payments are processed securely through our third-party payment providers.

Lava Salt does not store or retain your full credit or debit card details on our own systems.

When you choose to pay through PayPal, your payment information is processed by PayPal in accordance with PayPal’s privacy policy and security practices.

We may also disclose personal information where required or permitted by law, including where necessary to comply with legal obligations, respond to lawful requests or protect the rights, safety or property of Lava Salt, our customers or others.

PAYMENT & CREDIT CARD SECURITY

We take the security of your payment information seriously.

Lava Salt accepts major credit and debit cards, as well as PayPal, for online purchases.

Payments are processed securely through our third-party payment providers. Lava Salt does not store or retain your full credit or debit card details on our own systems.

When you make a payment through PayPal, your payment information is processed by PayPal in accordance with PayPal’s privacy policy and security practices.

We use reasonable security measures to protect the personal information we hold against unauthorised access, loss, misuse, interference or disclosure.

While we take every reasonable precaution to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

For more information about how PayPal handles your personal information, please refer to PayPal’s privacy policy.

THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites or services, including payment providers and other external services.

These websites operate independently of Lava Salt and may have their own privacy policies and terms of use.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing your personal information.

ACCESSING AND CORRECTING YOUR INFORMATION

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to your request in accordance with applicable privacy laws.

Please contact:

[email protected]

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business records, resolve disputes and meet legal, accounting or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

PRIVACY & AUSTRALIAN LAW

Lava Salt is committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, services or legal obligations.

The updated Privacy Policy will be published on our Website and will take effect from the date it is published.

We encourage you to review this policy periodically.

CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Lava Salt Consulting
Email: [email protected]

Last updated: September 2026