SHIPPING & RETURNS

Shipping Information

We take care to ensure every Lava Salt order is packed securely and dispatched as quickly as possible.

Delivery Within Australia

We currently deliver within Australia only.

  • Orders are generally dispatched within 1–2 business days of receiving payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Orders placed before 3pm on a business day will generally be dispatched the same day.
  • Once dispatched, delivery times are estimates and may vary depending on your location and the delivery service.
  • Please allow approximately 3–4 business days for delivery to metropolitan areas.
  • Please allow approximately 3–5 business days for regional areas and Western Australia.
  • Delivery may take longer during busy periods such as Christmas, Easter and major sales events.

Shipping Rates

$13 Australia-wide shipping | FREE shipping on orders over $100

The free shipping offer applies to Australian delivery addresses only.

Once your order has been dispatched, you will receive an email notification with tracking information where available.

Delivery Delays

Delivery timeframes are estimates only and are determined by the delivery provider.

While we do everything we can to ensure your order arrives promptly, Lava Salt is not responsible for reasonable or unavoidable delays caused by Australia Post, courier services, extreme weather, public holidays or other circumstances outside our control.

Incorrect or Unclaimed Deliveries

Please ensure your delivery address is correct and complete before placing your order.

If an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected within the delivery provider’s nominated collection period, additional shipping charges may apply to resend the order.

Any additional delivery charges will be the responsibility of the customer.

We currently do not ship outside Australia.

RETURNS & REFUNDS

We want you to love your Lava Salt order.

As our products are food products, our return policy differs from that of general merchandise.

Damaged, Incorrect or Faulty Products

If your order arrives damaged, you receive the wrong product, the quantity supplied is incorrect, or a product is faulty, please contact us within 48 hours of receiving your order.

Please email [email protected] and include:

  • your order number;
  • a description of the issue; and
  • clear photographs of the product and packaging where applicable.

Please retain the product and original packaging until we have advised you what to do next.

Where the issue is our responsibility, we will arrange an appropriate replacement or refund and cover any reasonable return shipping costs.

Change of Mind

If you change your mind about your purchase, please contact us within 14 days of receiving your order.

Because Lava Salt products are food products, change-of-mind returns can only be accepted where the product is:

  • unopened;
  • unused;
  • in its original condition; and
  • in its original packaging.

Return postage for change-of-mind returns is the responsibility of the customer.

For food safety and hygiene reasons, we cannot accept change-of-mind returns of products that have been opened or used.

Products Damaged During Delivery

We take great care when packing your order. If your Lava Salt arrives damaged, please contact us within 48 hours and provide photographs of the product and packaging.

We will assess the issue and, where appropriate, arrange a replacement or refund.

Storage & Product Care

Lava Salt products should be stored according to the storage instructions provided on the product packaging.

We cannot accept responsibility for deterioration or quality issues resulting from incorrect storage, exposure to moisture, excessive heat or other conditions outside our recommended storage instructions.

AUSTRALIAN CONSUMER LAW

Nothing in this Returns Policy is intended to limit, exclude or override your rights under the Australian Consumer Law.

If a product has a fault, is not of acceptable quality, does not match its description or otherwise fails to meet the consumer guarantees that apply under Australian law, you may be entitled to a repair, replacement or refund as required by law.

If you have any questions regarding your order, shipping or a return, please contact us at:

[email protected]

We’re always happy to help.